Additional Information
Supported Languages
Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Pricing
Paid with free trial

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Service Cloud for Slack

Resolve customer issues faster by collaborating alongside case and incident data, cross-functional partners, and powerful workflows like Swarming. Service teams can now work smarter and faster by extending the power of Service Cloud to Slack.Here’s how you can build customer loyalty with the Service Cloud for Slack App.Manage Service Cloud Cases and Incidents
* Spend more time problem solving by easily searching, updating, and accessing CRM data including accounts, contact, and cases.
* Maintain context in one place by pushing a Slack message to the case or incident feed in Salesforce.
* Leverage the power of Salesforce Flow by extending service business processes to Slack.Swarm to Solve Problems
* Begin a Swarm workflow right from Slack, connecting you with cross-functional experts and spinning up a tracked swarm channel.
* Track collaboration by installing the Service Cloud Swarming Reports and Dashboards AppExchange package.Have ideas on how to improve the Service Cloud for Slack app? Post them on Salesforce IdeaExchange or upvote similar ideas. We regularly review ideas and use them to inform future product decisions.This app is included for no additional charge with Service Cloud licenses
Shortcuts
Shortcuts allow you to quickly take action with your apps and get work done without leaving Slack. Shortcuts are available through the shortcuts menu and search results.
Service Cloud for Slack has 2 shortcuts:
Start a Swarm
Service Search
Message shortcuts
With message shortcuts, you can quickly create a task in another service from a message in Slack. Message shortcuts are available in the More actions menu from any message.
Service Cloud for Slack has 2 message shortcuts:
Send to Salesforce
Create Knowledge Draft
Slash commands
Slash commands allow you to complete an action with an app simply by sending a message in Slack. Type a / forward slash in any conversation to view a list of available slash commands.
Service Cloud for Slack has 5 slash commands:
/service-swarm-start
Start a swarm
/service-swarm-close
Close a swarm
/service-search
Search for something in Service Cloud
/service-help
Learn how to start swarms and search for records
/service-create case, knowledge, article, incident, problem, change request
Create Salesforce records for the given object type as parameter

Permissions

Service Cloud for Slack will be able to view:

Service Cloud for Slack will be able to do:

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Privacy & data governance
Certifications & compliance
Security
Scopes
Additional Information
Supported Languages
Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Pricing
Paid with free trial

Slack conducts a brief review of apps in Slack Marketplace and does not endorse or certify these apps. If you encounter inappropriate content or behavior please report it.

Report this app